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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We try to make sure that the prices on our website are accurate, however, we will need to validate the price before we process your order. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order.
We accept all major credit and dedit card payment and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
Delivery Schedule Delivery on supplements is FREE on all orders over £35 to the UK Mainland ( not including Highlands & Islands and past the Edinburgh border ). Any order placed online that has a value of over £35.00 will be delivered FREE. This applies to supplements ONLY. ( free postage is not applicable on orders that contain special offers, twin / triple packs, equipment or drinks ). This offer does NOT apply to Multibuy offers of 10 or more and goods shipped to Europe, Irish Republic, N. Ireland and the rest of the world and to the purchase of weights, multigyms, gym accessories or supplements that are on special offer and those in our Best Sellers Section.
Delivery in the UK mainland is normally within 3 days and to other destinations within 7 days. Some larger equipment such as home gym equipment, cycles and other such might take up to 10 days. We also deliver to the Armed Forces. If ordering from the Armed Forces, we will notify you of any extra cost for delivery. Every effort is made to keep to this schedule however in certain cases items that are ordered are out of stock and have to be back ordered. In these circumstances delivery will generaly take up to 21 days but we will email you informing you of the delay. Our delivery days are from Monday to Fridays. Orders taken on Saturdays and Sundays will be processed the following Monday, Bank holidays excepted. WE NOW ALSO DELIVER SUPPLEMENTS TO THE USA EUROPE AND WORLDWIDE.
PLEASE NOTE :
City-Link will make 2 attempts to deliver your item. If both attempts are unsuccessfull and photographic proof of attempted delivery has been obtained, then this will incur a charge of £5.75.
If your items were sent on our free delivery service, then you will incur a charge of £11.50.
These charges will automatically be debited from your credit card. ( We incur charges for failed deliveries to have the goods sent back to us by City-Link).
When a card is leftf rom City-Link, you have the option to call them and have the parcel re-deivered or you can pick up your parcel from the nearest depot. After 2 attempts the parcel will be held for a maximum of 5 days. After that time the parcel will be returned to us and charges incurred. |
| Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. |
| Price Match Policy Our aim is to be able to offer you the lowest prices possible. If you find any of our products at a cheaper price (not including special offers) on any website contact us by completing the form located here and we will endeavour to beat that price. |
Privacy Policy Health & Fitness Superstore do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We are covered by the UK Governments Distance Selling Regulations and as such all our customers are entitled to a refund of the cost of goods supplied excluding postage and packaging provided that within seven days of receiving the goods they:
1. Provide us with written notice of cancellation.
2. Return the goods postage paid to us unopened in its original packaging
PLEASE NOTE :
City-Link will make 2 attempts to deliver your item. If both attempts are unsuccessfull and photographic proof of attempted delivery has been obtained, then this will incur a charge of £5.75.
If your items was sent on our free delivery service, then you will incur a charge of £11.50.
These charges will automatically be debited from your credit card. ( We incur charges for failed deliveries to have the goods sent back to us by City-Link).
After 2 attempts the parcel will be held for a maximum of 5 days. After that time the parcel will be returned to us and charges incurred.
Any returns should be posted to :-
Return's Department
89 Main Road
Gidea Park
Romford
Essex
RM2 5EL |
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